Position

Patient Care Coordinator

Q: What does a patient care coordinator do?

A patient care coordinator is a remote staff member who serves as the named point of contact for patients with questions, escalations, or coordination needs - owning each issue across departments until it's resolved.

Q: How is this different from a new patient coordinator?

A new patient coordinator focuses on conversion of new inquiries to first visits. A patient care coordinator focuses on the ongoing relationship for existing patients - escalations, follow-ups, and satisfaction.

Q: How much does a virtual patient care coordinator cost?

Flat $14 per hour for full-time coverage.

A single point of contact for every patient journey.

A patient care coordinator is the named point of contact a patient calls when something goes wrong - scheduling conflicts, billing questions, prescription delays, or specialist referrals. Staffing For Doctors patient care coordinators raise patient satisfaction and Google review scores measurably.

What is a patient care coordinator?

What a patient care coordinator does day-to-day

Our patient care coordinators triage patient issues across departments and own each one to resolution, even when the underlying work belongs to billing, scheduling, or the clinical team. They are the voice patients trust, and the buffer that protects providers and front desk from one-off escalations.

Daily responsibilities of a patient care coordinator

Patient escalation triage and ownership to resolution
Cross-department routing (billing, scheduling, clinical)
Care-plan reminder calls and education
Post-discharge and post-procedure follow-up
Patient satisfaction outreach and review requests
Daily resolution KPI reporting

Tools & EHRs supported

AthenaeClinicalWorksEpicNextGenSolutionreachWeaveSprucePhreesia

Outcomes

+0.5

Average Google review score lift

<24hrs

Resolution time on patient escalations

70%

Lower cost vs in-house coordinator

Practices that hire patient care coordinators through Staffing For Doctors

Each practice gets a patient care coordinator trained on the EHR, payers, and workflows specific to that specialty.

Cardiology

A new patient coordinator focuses on conversion of new inquiries to first visits. A patient care coordinator focuses on the ongoing relationship for existing patients - escalations, follow-ups, and satisfaction.

Flat $14 per hour for full-time coverage.

Related virtual staff roles

Other roles practices pair with a Care Coordinator

Patient Follow-Up Specialist

A patient follow-up specialist runs the structured follow-up calendar your practice tries to keep up with - post-procedure check-ins, abnormal-result calls, no-show recovery, recall outreach, and care-plan adherence. Staffing For Doctors follow-up specialists hold a 95%+ outreach completion rate.

See the role

New Patient Coordinator

A new patient coordinator is the dedicated owner of the new-patient experience - first contact, welcome packet, intake forms, insurance verification handoff, scheduling, and same-day-of-visit warm reception. Staffing For Doctors new patient coordinators are the difference between a marketing dollar earned and a marketing dollar wasted.

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Intake Coordinator

An intake coordinator owns the new-patient pipeline from first contact through their first scheduled visit - capturing demographics, insurance, history forms, ID, and prior records. Staffing For Doctors intake coordinators get new patients fully prepped before they walk in, so the first visit runs on time.

See the role

Get a patient care coordinator live in 48 hours

Book a 20-minute call. We will scope the role, share pricing, and shortlist candidates within 24 hours.

Patient Care Coordinator

What is a patient care coordinator?

What a patient care coordinator does day-to-day

Daily responsibilities of a patient care coordinator

Tools & EHRs supported

Outcomes

Practices that hire patient care coordinators through Staffing For Doctors

Referral Coordinator

Referral Coordinator

Referral Coordinator

Intake Coordinator

Referral Coordinator

Referral Coordinator

Referral Coordinator

Referral Coordinator

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Frequently asked questions

What does a patient care coordinator do?

How is this different from a new patient coordinator?

How much does a virtual patient care coordinator cost?

Other roles practices pair with a Care Coordinator

Patient Follow-Up Specialist

New Patient Coordinator

Intake Coordinator

Get a patient care coordinator live in 48 hours