Pain Management

A pain medicine controlled substance refill coordinator runs the daily refill queue - verifying PDMP, confirming the patient's pain agreement and UDS compliance, checking prescription dates, and routing the refill to the prescriber for approval. They never sign or transmit prescriptions, but they remove the administrative load from the prescriber and protect the practice from compliance gaps.

A pain medicine virtual front desk runs the inbound phones and online booking, schedules consults and follow-ups, manages the cancellation waitlist, and handles new patient intake including insurance verification, prior records, and pain agreement collection. For a busy pain office, this role cuts hold times to under 60 seconds.

A pain medicine virtual medical assistant is a dedicated remote staff member who runs the daily admin workload of an interventional pain practice - scheduling new consults, follow-ups, epidural steroid injections, facet blocks, medial branch blocks, RFAs, SCS trials and implants inside ModMed, Epic, athenahealth, eClinicalWorks, or NextGen. They route inbound calls and portal messages, coordinate ASC and procedure suite scheduling, and run pre-op outreach so every interventional patient arrives prepared.

A pain medicine procedure and injection scheduler owns the procedure suite calendar - coordinating the ASC, fluoroscopy time, anesthesia (if applicable), and patient prep instructions. They confirm benefits, lock the prior auth, and run pre-op call outreach. For high-volume pain practices, this role keeps the procedure suite full and prevents the open slots that quietly cost five-figure monthly revenue.

A pain medicine procedure prior authorization specialist owns the PA workflow for interventional procedures - ESIs, facet blocks, RFAs, sympathetic blocks, SCS trials and implants, and Sacroiliac joint procedures - across commercial payers, Medicare, Medicare Advantage, and workers' comp. They build the clinical packet, submit, manage peer-to-peer scheduling, and chase to approval. For interventional pain practices, this role directly protects the procedure revenue line.

A pain medicine workers' comp and PIP coordinator owns the adjuster relationship - securing authorization, submitting required documentation, coordinating IMEs, managing lien paperwork, and chasing payment. For pain practices with a heavy workers' comp or PIP book, this role recovers the hours billing teams normally lose to adjuster phone tag.