What a family medicine patient outreach coordinator does
A family medicine patient outreach coordinator runs proactive recall and reactivation campaigns: overdue annual physicals, Medicare AWVs, well-child visits, flu shots, mammograms, A1cs, and dormant patients who haven't been seen in 12+ months. They text, call, and email patients to get them back on the schedule, document every outreach attempt in the EHR, and track conversion.
They also handle birthday reminders, post-visit thank-yous, Google review requests, and seasonal campaigns (back-to-school physicals, flu season). Every touch is logged so providers and management see exactly what's working.
A family medicine virtual patient outreach coordinator keeps the schedule full, lifts preventive care compliance, and turns a primary care panel into a steadily growing book of business.
Why Family Medicine practices choose Staffing For Doctors
- Dedicated, full-time patient outreach coordinator — not a shared pool
- Family Medicine-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour — no setup fees, no benefits overhead
Other family medicine roles we staff
Build a complete remote team for your family medicine practice.
Virtual Medical Assistant
A family medicine virtual medical assistant is a dedicated remote staff member who lives inside Athena, eClinicalWorks, Epic, NextGen, or Practice Fusion to run the day-to-day administrative workload of a primary care clinic. They handle appointment scheduling, confirmations, intake, chart prep, message triage, refill routing, and patient follow-up calls so providers can stay in the exam room with patients instead of in their inbox after hours.
Learn moreMedical Scribe
A family medicine medical scribe joins each patient encounter in real time over secure video or audio and documents the visit directly into your EHR — HPI, ROS, exam, assessment and plan, and orders — so the chart is closed before the patient leaves the room. They are trained in family medicine workflows: well visits, acute sick visits, chronic disease management for diabetes, hypertension, COPD, and CHF, and Medicare AWVs.
Learn moreMedical Receptionist / Front Desk
A family medicine virtual medical receptionist answers your inbound phone lines, returns voicemails, books and reschedules appointments, manages the cancellation waitlist, and greets new patients with the same warmth a great in-office front desk delivers. They monitor the patient portal, route clinical messages to the right team member, and keep the schedule tight so no provider sits idle.
Learn moreInsurance Verification Specialist
A family medicine insurance verification specialist runs eligibility and benefits 48–72 hours before every visit, confirms copays, deductibles, coinsurance, and primary-care visit limits with commercial, Medicare, Medicare Advantage, and Medicaid payers, and documents the breakdown directly in the EHR so the front desk can collect at check-in.
Learn morePrior Authorization Specialist
A family medicine prior authorization specialist owns the entire prior auth lifecycle for a primary care office — submitting auths through CoverMyMeds, Surescripts, payer portals, and fax, attaching clinical documentation, calling on the status, working denials, and filing peer-to-peer appeals. They are trained on the most common family medicine prior auth categories: imaging (MRI, CT), brand-name medications (GLP-1s, biologics, brand insulins), DME, specialist referrals on Medicare Advantage, and home health.
Learn moreCare Coordinator
A family medicine care coordinator manages the work that happens between visits — closing care gaps, following up on abnormal labs, tracking referrals to closure, coordinating hospital discharges through Transitional Care Management (TCM), and outreach for preventive screenings (mammograms, colonoscopies, A1cs, immunizations).
Learn moreFrequently asked questions
About hiring a family medicine patient outreach coordinator from Staffing For Doctors.