Hiring a refill request coordinator in Texas
A refill coordinator manages the daily flood of pharmacy refill requests through Surescripts, fax, and patient portal. They check the EHR for active prescriptions, last visit date, last labs, and refill protocols, then route the request for one-click provider approval — or schedule the patient for a needed follow-up if they're overdue.
Texas has more than 60,000 active physicians and one of the fastest-growing healthcare markets in the country, with major hubs in Houston, Dallas-Fort Worth, Austin, and San Antonio. Strong demand from independent primary care, dental, orthopedic, OB-GYN, and dermatology practices across the state.
What a Texas refill request coordinator does
Our refill coordinators work the refill worklist all day, handle controlled substance monitoring (PDMP checks), pharmacy clarifications, and prior auth triggers when an insurance plan suddenly requires one for a chronic medication. The result: a refill inbox at zero, no medication gaps, and overdue patients surfaced before their next refill.
Daily responsibilities
- Daily refill worklist coverage (Surescripts, fax, portal)
- Refill protocol checks against last visit and last labs
- PDMP checks for controlled substances
- Pharmacy clarification calls
- Overdue-patient flagging and follow-up scheduling
Why Texas practices choose Staffing For Doctors
- Coverage scheduled to Central and Mountain Time business hours
- Trained on the EHRs and payers Texas practices use most
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours with a dedicated Customer Success Manager
- Starts at $14/hour — no setup fees, no benefits overhead