Position
Refill Request Coordinator
Refill inbox at zero, patients seen on time.
A refill coordinator manages the daily flood of pharmacy refill requests through Surescripts, fax, and patient portal. They check the EHR for active prescriptions, last visit date, last labs, and refill protocols, then route the request for one-click provider approval — or schedule the patient for a needed follow-up if they're overdue.
What is a refill request coordinator?
A refill coordinator manages the daily flood of pharmacy refill requests through Surescripts, fax, and patient portal. They check the EHR for active prescriptions, last visit date, last labs, and refill protocols, then route the request for one-click provider approval — or schedule the patient for a needed follow-up if they're overdue.
What a refill request coordinator does day-to-day
Our refill coordinators work the refill worklist all day, handle controlled substance monitoring (PDMP checks), pharmacy clarifications, and prior auth triggers when an insurance plan suddenly requires one for a chronic medication. The result: a refill inbox at zero, no medication gaps, and overdue patients surfaced before their next refill.
Daily responsibilities of a refill request coordinator
- Daily refill worklist coverage (Surescripts, fax, portal)
- Refill protocol checks against last visit and last labs
- PDMP checks for controlled substances
- Pharmacy clarification calls
- Overdue-patient flagging and follow-up scheduling
Tools & EHRs supported
Practices that hire refill request coordinators through Staffing For Doctors
Each practice gets a refill request coordinator trained on the EHR, payers, and workflows specific to that specialty.
Frequently asked questions
About hiring a refill request coordinator from Staffing For Doctors.