Hiring a refill request coordinator in Ohio
A refill coordinator manages the daily flood of pharmacy refill requests through Surescripts, fax, and patient portal. They check the EHR for active prescriptions, last visit date, last labs, and refill protocols, then route the request for one-click provider approval — or schedule the patient for a needed follow-up if they're overdue.
Ohio has more than 40,000 active physicians, with major hubs in Cleveland, Columbus, Cincinnati, and Toledo. Heavy independent primary care, dental, and orthopedic demand.
What a Ohio refill request coordinator does
Our refill coordinators work the refill worklist all day, handle controlled substance monitoring (PDMP checks), pharmacy clarifications, and prior auth triggers when an insurance plan suddenly requires one for a chronic medication. The result: a refill inbox at zero, no medication gaps, and overdue patients surfaced before their next refill.
Daily responsibilities
- Daily refill worklist coverage (Surescripts, fax, portal)
- Refill protocol checks against last visit and last labs
- PDMP checks for controlled substances
- Pharmacy clarification calls
- Overdue-patient flagging and follow-up scheduling
Why Ohio practices choose Staffing For Doctors
- Coverage scheduled to Eastern Time business hours
- Trained on the EHRs and payers Ohio practices use most
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours with a dedicated Customer Success Manager
- Starts at $14/hour — no setup fees, no benefits overhead