Hiring a patient outreach coordinator in North Carolina
A patient outreach coordinator runs proactive recall and reactivation campaigns: overdue annual physicals, Medicare AWVs, well-child visits, flu shots, mammograms, A1cs, and dormant patients who haven't been seen in 12+ months. They text, call, and email patients to fill the schedule and lift preventive care compliance.
North Carolina has more than 35,000 active physicians, with hubs in Charlotte, the Triangle (Raleigh-Durham), and Greensboro. Demand spans family medicine, orthopedics, dermatology, and dental.
What a North Carolina patient outreach coordinator does
Our outreach coordinators pull recall lists from your EHR each morning and work them through phone, SMS, and email. Every touch is logged so providers and management see exactly what's working. They handle birthday reminders, post-visit thank-yous, Google review requests, and seasonal campaigns (back-to-school physicals, flu season, vaccine outreach, recall for cleanings or annual exams).
Daily responsibilities
- Daily recall list outreach (phone, SMS, email)
- Reactivation campaigns for dormant patients
- Preventive care recall (mammograms, colonoscopies, A1cs, vaccines)
- Post-visit follow-up and Google review requests
- Touchpoint documentation and conversion tracking
Why North Carolina practices choose Staffing For Doctors
- Coverage scheduled to Eastern Time business hours
- Trained on the EHRs and payers North Carolina practices use most
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours with a dedicated Customer Success Manager
- Starts at $14/hour — no setup fees, no benefits overhead