Position
Collections Specialist
Patient balances collected with empathy and consistency.
A collections specialist works patient AR balances and aged payer claims that have stalled. They place outbound calls, send statement cycles, set up payment plans, and document every touchpoint - all while maintaining the patient relationship your practice depends on.
What is a collections specialist?
A collections specialist works patient AR balances and aged payer claims that have stalled. They place outbound calls, send statement cycles, set up payment plans, and document every touchpoint - all while maintaining the patient relationship your practice depends on.
What a collections specialist does day-to-day
Our collections specialists work the patient AR aging report on a defined cadence, surface accounts for payment-plan setup, escalate genuinely uncollectible accounts to the office manager for write-off review, and prepare files for outside collections only as a last resort. They speak with patients respectfully, in English or Spanish, and protect your reputation.
Daily responsibilities of a collections specialist
- Daily patient AR outbound call list
- Statement cycle management and dunning letters
- Payment plan setup and monitoring
- Insurance follow-up on aged payer balances
- Pre-collection escalation packet preparation
- Weekly collection KPI reporting
Tools & EHRs supported
Frequently asked questions
About hiring a collections specialist from Staffing For Doctors.
Other roles practices pair with a Collections
Accounts Receivable (AR) Specialist
An accounts receivable specialist owns your AR aging report. They work claims past 30, 60, and 90 days, call payers on unresponded claims, identify trends in slow-pay carriers, and pull cash forward by the day. Staffing For Doctors AR specialists hold days-in-AR under 35 and chase every claim to closure.
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A medical biller owns the day-to-day billing workload - coding review, charge entry, claims submission, ERA posting, denial work, and patient statement follow-up. They work inside your EHR and clearinghouse to keep clean-claim rates high and AR aging low.
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A payment posting specialist posts ERAs, EOBs, patient payments, and bank deposits into your EHR or PM system, reconciles to the bank, identifies underpayments and contractual variances, and routes anything that doesn't balance to the AR team. Staffing For Doctors posters hold 100% same-day posting.
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