What a veterinary client service representative does
A veterinary client service representative answers inbound client phone calls with the warmth pet families expect, books wellness and sick appointments in the right slot length, manages the cancellation waitlist, handles new client intake, and triages calls for emergencies vs routine.
For a busy veterinary clinic that fields hundreds of calls a day from anxious pet parents, this role cuts hold times to under 60 seconds, recovers same-day cancellations, and lifts the clinic's online reputation — the single biggest driver of new client flow.
A veterinary client service representative is a full-time, dedicated remote staff member who runs the phones of a veterinary clinic at a fraction of the cost of an in-house hire.
Why Veterinary practices choose Staffing For Doctors
- Dedicated, full-time client service representative — not a shared pool
- Veterinary-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour — no setup fees, no benefits overhead
Other veterinary roles we staff
Build a complete remote team for your veterinary practice.
Veterinary Virtual Assistant
A veterinary virtual assistant is a dedicated remote staff member who runs the daily admin workload of a veterinary clinic — scheduling wellness exams, sick visits, surgeries, dental cleanings, and recheck appointments inside Cornerstone, AVImark, ezyVet, Cornerstone Cloud, or IDEXX Neo. They handle inbound client phone calls with warmth, route portal and SMS messages, manage Rx refill outreach, and run vaccine and wellness reminders.
Learn moreRx Refill Coordinator
A veterinary Rx refill coordinator manages the daily flood of prescription refill requests for parasiticides, NSAIDs, antibiotics, behavioral medications, and chronic disease meds. They check the EHR for active prescriptions, last exam date, last labs, and refill protocols, then route to the DVM for one-click approval — or schedule the patient for a needed exam if they're overdue.
Learn moreVaccine & Wellness Reminder Coordinator
A veterinary vaccine and wellness reminder coordinator runs proactive recall to bring every patient back for their AAHA-recommended vaccines and annual wellness exam — DHPP, rabies, lepto, bordetella, FVRCP, and feline leukemia, plus heartworm and fecal screening. They text, call, and email pet parents, document every attempt in the EHR, and rebook missed visits.
Learn moreBoarding & Grooming Scheduler
A veterinary boarding and grooming scheduler manages the boarding kennel and grooming calendar — confirming vaccine status before booking, scheduling drop-off and pick-up windows, processing deposits, sending pre-stay instructions to the pet parent, and managing the upsell of add-ons (extra walks, baths, exams during stay).
Learn moreOnline Pharmacy Coordinator (Chewy/Vetsource)
A veterinary online pharmacy coordinator manages the steady stream of online pharmacy approval requests from Chewy, Vetsource, Covetrus, and 1-800-PetMeds. They verify the patient's exam status, last labs (heartworm test for Heartgard refill, etc.), and DVM approval criteria, recommend in-house pharmacy fills when clinically and financially appropriate, and route the approval back to the online pharmacy.
Learn moreClient Reactivation Specialist
A veterinary client reactivation specialist runs proactive outreach to bring lapsed clients back — pet parents who haven't visited in 12+ months, dormant patients overdue on annual wellness, and clients who completed a treatment plan and dropped off. They text, call, and email with the practice's voice, document every attempt in the EHR, and rebook missed visits.
Learn moreFrequently asked questions
About hiring a veterinary client service representative from Staffing For Doctors.