What a physical therapy front desk / medical receptionist does
A PT virtual front desk runs the inbound phone, voicemail, and online booking traffic of a PT clinic, books new evaluations and recurring follow-ups, manages the cancellation waitlist, and handles new patient intake including insurance verification, prior records, and scheduling for the initial evaluation.
For a busy PT clinic, this role cuts hold times to under 60 seconds, recovers same-day cancellations, and lifts the practice's online reputation — a major driver of new patient flow.
A PT virtual front desk is a full-time, dedicated remote receptionist who runs the phones and schedule of a PT clinic at a fraction of the cost of an in-house hire.
Why Physical Therapy practices choose Staffing For Doctors
- Dedicated, full-time front desk / medical receptionist — not a shared pool
- Physical Therapy-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour — no setup fees, no benefits overhead
Other physical therapy roles we staff
Build a complete remote team for your physical therapy practice.
Physical Therapy Virtual Assistant
A physical therapy virtual assistant is a dedicated remote staff member who runs the daily admin workload of a PT or OT clinic — scheduling new evaluations and recurring 2x or 3x weekly visits inside WebPT, Raintree, Heno, PromptEMR, or Jane App. They handle inbound calls, route portal and phone messages, manage the cancellation waitlist, coordinate physician sign-off on plans of care, and run the constant authorization tracking that defines outpatient PT.
Learn moreAuthorization & Plan-of-Care Coordinator
A PT authorization and plan-of-care coordinator owns visit authorization tracking from initial eval to discharge. They secure initial authorizations, track visit counts against the auth, request additional visits before the auth runs out, send the plan of care to the referring physician for signature, and re-cert the plan of care every 30, 60, or 90 days as required by Medicare and commercial payers.
Learn moreRecurring Visit Scheduler
A PT recurring visit scheduler books the recurring 2x or 3x weekly visit pattern that defines outpatient PT, manages rescheduling and cancellations, fills openings from the waitlist immediately, and runs no-show recovery the same day so patients don't fall off the plan of care.
Learn moreInsurance Verification Specialist
A PT insurance verification specialist runs eligibility 48–72 hours before every initial eval — confirming PT specialty benefits, deductibles, coinsurance, visit caps (combined PT/OT/SLP cap), Medicare therapy threshold status, prior auth requirements, and any visit limits. They identify Medicare Advantage plans that route through eviCore, NIA, or Carelon for therapy authorizations.
Learn moreWorkers' Comp Coordinator
A PT workers' comp coordinator manages the unique workflow of work-injury patients in physical therapy — verifying claim numbers and adjuster information, securing every visit authorization through the workers' comp insurer or third-party administrator, drafting work status updates, communicating with the referring physician and employer, and ensuring documentation supports return-to-work decisions and the AMA Guides impairment rating.
Learn moreOutcomes & FOTO Reporter
A PT outcomes and FOTO reporter manages the practice's outcome reporting workflow — administering FOTO, KOOS, HOOS, DASH, NDI, and Oswestry instruments at the cadence the practice and payer require, scoring the responses, ensuring the data is captured for Medicare quality reporting (MIPS) and value-based contracts, and pulling reports for clinical leadership.
Learn moreFrequently asked questions
About hiring a physical therapy front desk / medical receptionist from Staffing For Doctors.