What a pt (physical therapy) front desk / medical receptionist does
A PT virtual front desk runs the inbound phone, voicemail, and online booking traffic of a PT clinic, books new evaluations and recurring follow-ups, manages the cancellation waitlist, and handles new patient intake including insurance verification, prior records, and scheduling for the initial evaluation.
For a busy PT clinic, this role cuts hold times to under 60 seconds, recovers same-day cancellations, and lifts the practice's online reputation - a major driver of new patient flow.
A PT virtual front desk is a full-time, dedicated remote receptionist who runs the phones and schedule of a PT clinic at a fraction of the cost of an in-house hire.
Why PT (Physical Therapy) practices choose Staffing For Doctors
- Dedicated, full-time front desk / medical receptionist, not a shared pool
- PT (Physical Therapy)-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour, no setup fees, no benefits overhead
Other pt (physical therapy) roles we staff
Build a complete remote team for your pt (physical therapy) practice.
Authorization & Plan-of-Care Coordinator
A PT authorization and plan-of-care coordinator owns visit authorization tracking from initial eval to discharge. They secure initial authorizations, track visit counts against the auth, request additional visits before the auth runs out, send the plan of care to the referring physician for signature, and re-cert the plan of care every 30, 60, or 90 days as required by Medicare and commercial payers.
Learn moreBilling Support Specialist
A PT billing support specialist handles the visit-by-visit billing workflow that defines outpatient PT - coding visits to the right CPT (97110, 97140, 97530, 97112, etc.) with correct units per the 8-minute rule, applying the KX modifier when appropriate, working denials, and reconciling EFT payments. They support the practice's biller or billing company with accurate documentation and code-level cleanup.
Learn moreInsurance Verification Specialist
A PT insurance verification specialist runs eligibility 48–72 hours before every initial eval - confirming PT specialty benefits, deductibles, coinsurance, visit caps (combined PT/OT/SLP cap), Medicare therapy threshold status, prior auth requirements, and any visit limits. They identify Medicare Advantage plans that route through eviCore, NIA, or Carelon for therapy authorizations.
Learn moreOutcomes & FOTO Reporter
A PT outcomes and FOTO reporter manages the practice's outcome reporting workflow - administering FOTO, KOOS, HOOS, DASH, NDI, and Oswestry instruments at the cadence the practice and payer require, scoring the responses, ensuring the data is captured for Medicare quality reporting (MIPS) and value-based contracts, and pulling reports for clinical leadership.
Learn morePatient Outreach Coordinator
A PT patient outreach coordinator runs proactive recall and reactivation campaigns - discharge follow-up, dormant patient reactivation, post-discharge reassessment scheduling, and physician referral source nurturing.
Learn morePhysical Therapy Virtual Assistant
A physical therapy virtual assistant is a dedicated remote staff member who runs the daily admin workload of a PT or OT clinic - scheduling new evaluations and recurring 2x or 3x weekly visits inside WebPT, Raintree, Heno, PromptEMR, or Jane App. They handle inbound calls, route portal and phone messages, manage the cancellation waitlist, coordinate physician sign-off on plans of care, and run the constant authorization tracking that defines outpatient PT.
Learn moreWhat $14/hr really buys
What $14/hr includes by default
Other vendors quote a lower hourly rate, then bill these as add-ons. At Staffing For Doctors, the four things that actually drive clinical accuracy and accountability are bundled into the same $14/hr.
US-based account management
Every account has a US-based Customer Success Manager who owns escalations, weekly check-ins, and QA review — not a shared offshore inbox.
Specialty-matched pods
Your VA is trained inside a pod built around your specialty's EHR, payer mix, and workflows across 55+ specialties — not a generalist pulled from a healthcare queue.
Weekly QA scoring with client dashboard
Every placement is scored weekly against an accuracy and turnaround rubric, and you see those scores live in your dashboard — not a monthly summary email.
HIPAA infrastructure included
BAA, audited devices, AES-256 encryption, MFA, role-based access, and audit logs are part of every engagement at no extra charge — not a compliance package billed on top.
Frequently asked questions
About hiring a pt (physical therapy) front desk / medical receptionist from Staffing For Doctors.