What a ophthalmology & optometry patient outreach coordinator does
An optometry patient outreach coordinator runs proactive recall and reactivation campaigns - overdue annual exams, dormant patients, end-of-year vision benefit reminders (use-it-or-lose-it), and seasonal campaigns (back-to-school, sunglass season).
They segment the panel by visit history and benefits, run multi-touch outreach (text, call, email), document every attempt in the EHR, and report conversion to the practice owner.
An optometry patient outreach coordinator is a remote staff member who keeps the schedule full year-round, drives end-of-year benefits utilization, and turns the existing patient base into a steadily growing book of business.
Why Ophthalmology & Optometry practices choose Staffing For Doctors
- Dedicated, full-time patient outreach coordinator, not a shared pool
- Ophthalmology & Optometry-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour, no setup fees, no benefits overhead
Other ophthalmology & optometry roles we staff
Build a complete remote team for your ophthalmology & optometry practice.
Billing Support Specialist
An optometry billing support specialist handles the visit-by-visit billing workflow that defines optometry - coding routine vision exams to VSP/EyeMed correctly, coding medical visits to medical payers with the right E/M and S-code structure, working denials, and reconciling EFT payments. They support the practice's biller or billing company with accurate documentation and code-level cleanup.
Learn moreContact Lens Reorder Coordinator
An optometry contact lens reorder coordinator runs the contact lens reorder program - outreach to patients due for an annual supply, processing reorders for in-clinic dispense or direct-ship, submitting manufacturer rebates (Alcon, J&J, Bausch + Lomb, CooperVision), and managing the contact lens prescription expiration recall.
Learn moreFront Desk / Medical Receptionist
An optometry virtual front desk runs the inbound phone, voicemail, and online booking traffic of an optometry office, books annual eye exams, contact lens fittings, medical eye care visits, and frame fittings, manages the cancellation waitlist, and handles new patient intake including vision and medical insurance verification.
Learn moreMedical Insurance Verification Specialist
An optometry medical insurance verification specialist runs eligibility for medical eye care visits - diabetic eye exams, glaucoma, dry eye, AMD, post-cataract, and red eye visits - with commercial, Medicare, and Medicare Advantage payers. They confirm specialist copays, deductibles, coinsurance, advanced imaging benefits (OCT, visual field), and any prior auth requirements.
Learn moreOptical / Frame Finalization Coordinator
An optometry optical and frame finalization coordinator runs outreach to patients who completed an exam but didn't finalize a frame purchase. They call within 48 hours of the exam, walk the patient through frame and lens options remaining on their VSP or EyeMed allowance, schedule a frame fitting, and recover the optical sale that would otherwise walk to a competitor.
Learn moreOptometry Virtual Assistant
An optometry virtual assistant is a dedicated remote staff member who runs the daily admin workload of an optometry practice - scheduling annual eye exams, dilations, contact lens fittings, and medical eye care visits inside RevolutionEHR, Crystal PM, OfficeMate, Eyefinity, or Compulink. They handle inbound calls, route portal and SMS messages, manage the cancellation waitlist, coordinate contact lens and frame reorders, and run recall outreach for annual exams.
Learn moreWhat $14/hr really buys
What $14/hr includes by default
Other vendors quote a lower hourly rate, then bill these as add-ons. At Staffing For Doctors, the four things that actually drive clinical accuracy and accountability are bundled into the same $14/hr.
US-based account management
Every account has a US-based Customer Success Manager who owns escalations, weekly check-ins, and QA review — not a shared offshore inbox.
Specialty-matched pods
Your VA is trained inside a pod built around your specialty's EHR, payer mix, and workflows across 55+ specialties — not a generalist pulled from a healthcare queue.
Weekly QA scoring with client dashboard
Every placement is scored weekly against an accuracy and turnaround rubric, and you see those scores live in your dashboard — not a monthly summary email.
HIPAA infrastructure included
BAA, audited devices, AES-256 encryption, MFA, role-based access, and audit logs are part of every engagement at no extra charge — not a compliance package billed on top.
Frequently asked questions
About hiring a ophthalmology & optometry patient outreach coordinator from Staffing For Doctors.