Ophthalmology
Cataract, retina, and OR scheduling handled.
Ophthalmology practices coordinate complex surgical scheduling, ASC and OR coordination, advanced imaging benefits, and high-margin premium IOL conversions. Our ophthalmology virtual medical assistants schedule cataract evaluations, retina injection cycles, glaucoma follow-ups, and oculoplastics consults, secure prior authorization for advanced imaging and surgery, and run premium IOL outreach. Trained on Modernizing Medicine (ModMed), Nextech, Compulink, RevolutionEHR, and Epic.
Roles we staff
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Ophthalmology Virtual Medical Assistant
An ophthalmology virtual medical assistant is a dedicated remote staff member who runs the daily admin workload of an ophthalmology practice — scheduling cataract consults, retina injection cycles, glaucoma follow-ups, oculoplastics consults, and post-op visits inside ModMed, Nextech, Compulink, or Epic. They route inbound calls and portal messages, coordinate referring optometrist communication, manage the surgical calendar, and run pre-op packet outreach so every cataract and retina patient arrives prepared.
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Cataract & OR Surgical Coordinator
An ophthalmology surgical coordinator owns the cataract and OR pipeline — A-scan and IOL master coordination, biometry, anesthesia clearance, ASC scheduling, and pre-op call outreach. They confirm benefits, secure prior authorization for premium services, manage IOL selection paperwork, and reconcile the day-of-surgery patient list with the ASC. For high-volume cataract practices, this role keeps the OR running on time and protects ASC facility fee revenue.
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Retina Injection & Imaging Coordinator
An ophthalmology retina injection and imaging coordinator owns the injection cycle — scheduling Eylea, Lucentis, Avastin, Vabysmo, and Beovu visits, running insurance verification and prior auth, coordinating OCT and fluorescein angiography studies, and managing the recall list so no AMD or DME patient falls behind. For retina-heavy practices, this role protects both the injection drug revenue and the long-term vision outcomes that define the practice.
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Premium IOL & Refractive Conversion Specialist
An ophthalmology premium IOL and refractive conversion specialist runs outreach to cataract and refractive evaluation patients, walks them through monofocal vs multifocal vs toric IOL options, schedules the consultation upgrade, and handles the financing conversation (CareCredit, Alphaeon). For practices that take refractive seriously, conversion rate is the single biggest driver of per-patient revenue.
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Insurance Verification & Prior Auth Specialist
An ophthalmology insurance verification and prior auth specialist runs eligibility 48–72 hours before every consult and surgery, secures prior authorization for advanced imaging (OCT, visual field, fluorescein), retina injectables, and surgical procedures, and confirms ASC facility fee benefits. They document the breakdown directly in the EHR for the front desk, surgical coordinator, and billing team.
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Front Desk / Medical Receptionist
An ophthalmology virtual front desk runs the inbound phones and online booking, schedules new and follow-up visits, manages the cancellation waitlist, and handles new patient intake. For a busy ophthalmology office, this role cuts hold times to under 60 seconds, recovers same-day cancellations, and lifts the online reputation that drives new referrals from optometry and primary care.
Frequently asked questions
Can a virtual assistant handle ASC and OR scheduling for an ophthalmology practice?
Yes. Our ophthalmology virtual surgical coordinators handle A-scan/IOL master, biometry, anesthesia clearance, ASC scheduling, and the day-of-surgery patient list — fully inside ModMed, Nextech, or Epic.
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Do you support retina-heavy practices with injection cycle coordination?
Yes. We place dedicated retina injection coordinators trained on Eylea, Lucentis, Avastin, Vabysmo, and Beovu prior auth and recall workflows for AMD, DME, and RVO patient panels.
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Which ophthalmology EHRs are your virtual assistants trained on?
Modernizing Medicine (ModMed), Nextech, Compulink, RevolutionEHR, and Epic on day one. Other ophthalmology EHRs are trained before the placement's start date.
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How fast can I onboard an ophthalmology virtual medical assistant?
Most ophthalmology placements are live in your EHR within 48 hours of contract signing.
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