Telehealth Virtual Assistants for Doctors
A telehealth virtual assistant is a remote, HIPAA-trained medical assistant who runs the workflows around a virtual visit: pre-visit confirmation, eligibility and benefits verification, virtual rooming, EHR documentation during the visit, and post-visit follow-up. Staffing For Doctors places telehealth virtual assistants at a flat $14 per hour, live in 48 hours, with no setup fee.
Why telehealth practices add a virtual assistant
From documentation, rooming, and follow-up offloaded to a trained virtual assistant.
Same provider, more throughput, because the assistant handles the bookend workflows.
Every placement signs a Business Associate Agreement and never stores PHI on local devices.
What a telehealth virtual assistant does
The job is the workflow around the visit, not just the visit itself. A good telehealth virtual assistant covers all three phases.
Before the visit
- Confirm the visit 24 hours ahead and walk patients through the telehealth platform login
- Run eligibility and telehealth benefits verification with the payer
- Collect intake forms, consent, and outstanding copay before the visit
- Test the patient's video and audio so the provider does not lose time at the start of the visit
During the visit
- Virtually room the patient: confirm identity, chief complaint, and vitals where collected at home
- Real-time EHR documentation, history, ROS, and assessment scribing in your template
- Pull up labs, imaging, and the patient's last visit summary on screen for the provider
- Handle interruptions: tech issues, patient questions, and pharmacy callbacks while the provider focuses on care
After the visit
- Post-visit summary and after-visit instructions sent through the patient portal
- Prescription routing, prior authorization queueing, and pharmacy follow-up
- Referrals placed, lab orders sent, and follow-up appointments booked in the EHR
- Patient outreach for missing information, no-show recovery, and care gap closure
Telehealth platforms we work in
Our placements are trained in every major US telehealth platform. Platform-specific onboarding takes 24 to 48 hours after the BAA is signed.
Staffing a telehealth company, not a single practice?
See our enterprise program for telehealth companies: async and sync visit support, a virtual front desk, after-hours coverage across time zones, and multi-state licensing coordination.
Frequently asked questions about telehealth virtual assistants
Related reading
How every placement stays HIPAA compliant: signed BAA, encryption, and annual training.
The pillar guide on virtual staffing for US medical practices: roles, cost, compliance, onboarding.
Full 2026 cost breakdown: virtual versus in-office, role by role.
Add a telehealth virtual assistant in 48 hours
$14 per hour flat. HIPAA-trained. Platform onboarding included.