Virtual Patient Care Coordinator
A dedicated, HIPAA-trained virtual patient care coordinator closing care gaps, chasing referrals, and keeping patients on schedule at a flat $14 per hour, live in 48 hours.
What is a virtual patient care coordinator?
A virtual patient care coordinator is a remote, HIPAA-trained team member dedicated to one medical practice who keeps patients moving through their care plan. They track and close referrals, schedule follow-ups and recalls, run care-gap and chronic-care outreach lists, coordinate records between specialists, and document every touch inside your EHR, all from a secure, encrypted offsite workstation during your local business hours. The result is fewer patients lost to follow-up and fewer care gaps left open at year end.
What practices get from a virtual patient care coordinator
Every outbound referral is tracked, chased, and documented until the visit happens.
Matched, HIPAA-trained, and working inside your EHR within two business days.
Versus a fully-loaded US in-office care coordinator at $24 to $30 per hour all-in.
The care-coordination staffing crisis, by the numbers
Care coordination is the work every practice knows it should do and few can staff. Follow-up calls, referral tracking, and care-gap outreach are the first tasks dropped when the front office is short-handed, and the cost shows up in lost patients and unmet quality measures.
Studies consistently find that a large share of specialist referrals are never scheduled or completed when no one owns the follow-up.
Without recall outreach and reminder workflows, chronic-care patients quietly fall off the schedule.
Salary, benefits, payroll taxes, and re-hiring costs put an in-office care coordinator seat past $50,000 a year.
How it works: live in 3 steps
- 1Free consult
A 15-minute call covers your specialty, patient panel, EHR, referral volume, and the follow-up workflows you want owned. No commitment and no setup fee.
- 2Matched in 24 hours
We match you with a dedicated virtual patient care coordinator from pods already trained across 55 medical specialties, one person, never a shared pool.
- 3Live in 48 hours
Your coordinator starts working your referral queue, recall lists, and follow-up calls inside your EHR, with weekly QA scoring and a Customer Success Manager on your account from day one.
What a virtual patient care coordinator saves your practice
Most practices are choosing between three ways to cover care coordination. Here is how the math works out.
- True cost
- $24 to $30 per hour fully loaded ($50K to $62K per year)
- Coverage
- Business hours, minus breaks, sick days, and turnover gaps
- Risk
- Hard to hire and retain; every vacancy reopens referral and follow-up leaks
- True cost
- Hidden: overtime, burnout, and quality-measure penalties
- Coverage
- Whatever time is left after phones and check-in, which is usually none
- Risk
- Referrals and recalls are the first tasks dropped on busy days
- True cost
- Flat $14 per hour, full-time, no setup fee
- Coverage
- Your full business hours, dedicated to your practice, inside your EHR
- Risk
- Backed by weekly QA and instant backfill if your coordinator is ever out
What practices say
Our cardiology group was losing track of referrals the moment they left the building. Our Staffing For Doctors virtual patient care coordinator now owns the entire referral queue and recall list, and our completed-referral rate went from roughly half to over 90 percent in one quarter.
Virtual patient care coordinator: FAQs
Virtual patient care coordinator: FAQs
Last updated: July 2026