What a urgent care urgent care virtual medical assistant does
An urgent care virtual medical assistant is a dedicated remote staff member who runs the daily admin workload of an urgent care clinic - managing online check-in queues, walk-in scheduling, return visit recall, and the post-visit follow-up workflow inside DocuTAP/Experity, eClinicalWorks UC, or Athena. They route portal and phone messages, coordinate refill requests, follow up on culture and imaging results, and handle the constant inflow of occupational health and workers' comp paperwork.
They know the high-volume, fast-paced cadence of urgent care and they triage admin work with the same urgency the clinical team triages patients.
An urgent care virtual medical assistant is the always-on administrative backbone of an urgent care clinic, freeing the front desk and providers to focus on the next patient walking through the door.
Why Urgent Care practices choose Staffing For Doctors
- Dedicated, full-time urgent care virtual medical assistant, not a shared pool
- Urgent Care-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour, no setup fees, no benefits overhead
Other urgent care roles we staff
Build a complete remote team for your urgent care practice.
Front Desk / Medical Receptionist
An urgent care virtual front desk runs the inbound phone, voicemail, and online check-in traffic of an urgent care clinic, handles new patient intake at speed, manages the cancellation and walk-in queues, and answers the high-volume call traffic that defines urgent care. They communicate accurate wait times to patients in real time and route clinical calls to the right team member.
Learn moreInsurance Verification Specialist
An urgent care insurance verification specialist runs eligibility in real time as patients check in - confirming urgent care copays, deductibles, coinsurance, and visit limits with commercial, Medicare, Medicare Advantage, and Medicaid payers, and clearly identifying self-pay and time-of-service discount candidates.
Learn moreMedical Scribe
An urgent care medical scribe joins each patient encounter live and documents the visit into the EHR - focused acute HPI, exam, point-of-care testing (rapid strep, flu, COVID, RSV, urinalysis), procedures (laceration repair, I&D, splinting), and the assessment and plan. They are trained on the high-velocity, high-variety urgent care workflow.
Learn moreOccupational Health Coordinator
An urgent care occupational health coordinator manages the practice's employer accounts and occupational medicine workflow - DOT physicals, pre-employment physicals, drug screens (DOT and non-DOT), respirator clearance, audiograms, vaccinations (Hep B, TB, flu), and post-injury work clearance. They confirm employer contracts and pricing, coordinate appointment scheduling with employers and employees, and ensure every form is completed and returned to the employer same-day.
Learn morePatient Outreach Coordinator
An urgent care patient outreach coordinator runs proactive recall and reactivation outreach - return visit recall, no-PCP patient outreach, seasonal campaigns (flu shots, school physicals, sports physicals), and Google review requests at the moment of peak satisfaction.
Learn morePost-Visit Follow-Up Coordinator
An urgent care post-visit follow-up coordinator owns the recall workflow after every urgent care visit - culture results (strep, throat, urine, wound), imaging reads back from radiology, return visit recall (laceration recheck, abscess recheck, follow-up on abnormal vitals), and PCP referral for patients without a primary care provider.
Learn moreWhat $14/hr really buys
What $14/hr includes by default
Other vendors quote a lower hourly rate, then bill these as add-ons. At Staffing For Doctors, the four things that actually drive clinical accuracy and accountability are bundled into the same $14/hr.
US-based account management
Every account has a US-based Customer Success Manager who owns escalations, weekly check-ins, and QA review — not a shared offshore inbox.
Specialty-matched pods
Your VA is trained inside a pod built around your specialty's EHR, payer mix, and workflows across 55+ specialties — not a generalist pulled from a healthcare queue.
Weekly QA scoring with client dashboard
Every placement is scored weekly against an accuracy and turnaround rubric, and you see those scores live in your dashboard — not a monthly summary email.
HIPAA infrastructure included
BAA, audited devices, AES-256 encryption, MFA, role-based access, and audit logs are part of every engagement at no extra charge — not a compliance package billed on top.
Frequently asked questions
About hiring a urgent care urgent care virtual medical assistant from Staffing For Doctors.