What a psychiatry front desk / medical receptionist does
A psychiatry virtual front desk runs the inbound phones and online booking, books new and follow-up appointments, manages the cancellation waitlist, and handles patient communication with the warmth a behavioral health practice requires. For a busy psychiatric office, this role cuts hold times to under 60 seconds and recovers same-day cancellations.
Why Psychiatry practices choose Staffing For Doctors
- Dedicated, full-time front desk / medical receptionist, not a shared pool
- Psychiatry-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour, no setup fees, no benefits overhead
Other psychiatry roles we staff
Build a complete remote team for your psychiatry practice.
Behavioral Health Insurance Verification Specialist
A psychiatry behavioral health insurance verification specialist runs eligibility 48–72 hours before every new intake - confirming behavioral health carve-out coverage (Optum, Magellan, Carelon, Beacon), specialist copays, deductibles, session limits, and any prior auth requirements for med management vs therapy. For practices that mix in-network and out-of-network, accurate verification is the difference between a kept appointment and a billing dispute.
Learn moreNew Patient Intake Coordinator
A psychiatry new patient intake coordinator owns the long intake-to-first-appointment cycle - collecting intake forms, prior records, medication history, and insurance documents, scheduling the first appointment, and running confirmation outreach to lift first-visit show rates. For psychiatric practices where intake-to-first-visit can stretch to 21+ days, this role compresses the timeline and recovers patients who would otherwise drop off.
Learn morePsychiatry Virtual Medical Assistant
A psychiatry virtual medical assistant is a dedicated remote staff member who runs the daily admin workload of a psychiatric practice - scheduling new patient intakes, med management visits, therapy follow-ups, and Spravato or TMS sessions inside SimplePractice, TheraNest, Epic, athenahealth, ICANotes, or DrChrono. They route inbound calls, manage the cancellation waitlist, run portal message triage, and coordinate the long intake-to-first-appointment cycle so no patient drops off before their first session.
Learn moreRefill Request Triage Coordinator
A psychiatry refill request triage coordinator runs the daily refill queue - non-controlled medication refills (SSRIs, SNRIs, mood stabilizers, antipsychotics) and controlled substance refill requests (stimulants, benzodiazepines) routed to the prescriber for approval. They confirm prior auth status, handle PDMP checks, document every refill in the EHR, and protect the prescriber's clinical time. For psychiatry practices, this role recovers hours of provider time per week.
Learn moreSpravato / TMS Coordinator
A psychiatry Spravato and TMS coordinator runs the prior auth, REMS enrollment, and treatment cycle scheduling for Spravato and TMS patients. They coordinate insurance authorization, track session counts, manage the REMS database for Spravato, schedule the 2-hour observation window, and run patient outreach for missed sessions. For practices that offer interventional psychiatry, this role protects the highest-revenue line in the practice.
Learn moreWhat $14/hr really buys
What $14/hr includes by default
Other vendors quote a lower hourly rate, then bill these as add-ons. At Staffing For Doctors, the four things that actually drive clinical accuracy and accountability are bundled into the same $14/hr.
US-based account management
Every account has a US-based Customer Success Manager who owns escalations, weekly check-ins, and QA review — not a shared offshore inbox.
Specialty-matched pods
Your VA is trained inside a pod built around your specialty's EHR, payer mix, and workflows across 55+ specialties — not a generalist pulled from a healthcare queue.
Weekly QA scoring with client dashboard
Every placement is scored weekly against an accuracy and turnaround rubric, and you see those scores live in your dashboard — not a monthly summary email.
HIPAA infrastructure included
BAA, audited devices, AES-256 encryption, MFA, role-based access, and audit logs are part of every engagement at no extra charge — not a compliance package billed on top.
Frequently asked questions
About hiring a psychiatry front desk / medical receptionist from Staffing For Doctors.