Full scanner schedules, clean prior auths, faster report turnaround.
Outpatient MRI and imaging centers live and die by scanner utilization, prior authorization approval rates, and the speed at which referring providers receive a finished report. Our MRI and imaging virtual assistants run inbound referral intake, scheduling across MRI, CT, ultrasound, mammography, DEXA, and X-ray, prior authorization for advanced imaging through eviCore, RadMD, AIM, and Carelon, patient prep outreach, results delivery to referring offices, and front desk coverage. Trained on Merge, eRAD, RamSoft PowerServer, Intelerad, Sectra, Visage, Epic Radiant, and most other RIS and PACS platforms so they integrate into your workflow on day one. HIPAA compliant, onboarded in 48 hours, starting at $14/hour.
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Billing Support Specialist
An MRI and imaging billing support specialist runs the front of revenue cycle work that keeps claims clean before they hit the billing team. They reconcile completed studies against scheduled exams, verify CPT and modifier accuracy for technical and professional components, work missing auth and missing referral edits, and resolve front end claim rejections inside the RIS and clearinghouse.
They also handle patient billing inquiries, payment plan setup, and self pay quote generation for direct to consumer scans.
A billing support specialist is a remote team member who shortens days in AR and protects the practice from preventable denials.
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Front Desk / Medical Receptionist
An MRI and imaging virtual front desk runs the inbound phones, online booking, and patient portal traffic of an outpatient imaging center. They answer calls within seconds, book and reschedule exams, manage the cancellation waitlist, run new patient intake including MRI safety screening and consent, and handle referring office inquiries with the professionalism a radiology practice requires.
For a high volume imaging center fielding constant ordering office calls, this role cuts hold times to under 60 seconds and recovers same day cancellations.
An imaging virtual front desk is a full time, dedicated remote receptionist who runs the phones and schedule of a radiology practice without the cost of an in office hire.
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Insurance Verification Specialist
An MRI and imaging insurance verification specialist runs eligibility 48 to 72 hours before every scan, confirms in network status, deductibles, copays, coinsurance, and any radiology benefits manager carve outs that affect the prior auth pathway. They identify Medicare Advantage plan changes, secondary coverage, and motor vehicle or workers compensation cases that need a separate billing track.
They document the benefits breakdown directly in the RIS so the front desk can collect at check in and proactively work the no coverage list before patients arrive.
An imaging insurance verification specialist is a remote team member who reduces eligibility related denials and lifts upfront collections.
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MRI & Imaging Virtual Assistant
An MRI and imaging virtual assistant is a dedicated remote staff member who runs the daily admin workload of an outpatient imaging center or hospital-affiliated radiology group. They live inside Merge, eRAD, RamSoft PowerServer, Intelerad, Sectra, Visage, or Epic Radiant to manage referral intake, scheduling across MRI, CT, ultrasound, mammography, DEXA, and X-ray, prior authorization tracking, patient prep outreach, and report delivery to referring offices.
For a busy imaging center running multiple modalities and extended hours, this role keeps the scanner schedule full, the prior auth queue clear, and the referring provider relationships intact.
An MRI and imaging virtual assistant is the always on administrative backbone of a radiology practice, freeing techs and radiologists to stay on the scanner and at the reading station instead of behind a phone.
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Patient Prep & Reminder Coordinator
An MRI and imaging patient prep and reminder coordinator runs the multi touch outreach that protects scanner utilization and prevents day of cancellations. They confirm appointments by call, text, and email 72, 48, and 24 hours in advance, walk patients through MRI safety screening, contrast preparation, NPO instructions for sedated or contrast studies, and arrival logistics.
They also coordinate sedation pre clearance for claustrophobic patients, confirm pediatric prep, and run no show recovery outreach to immediately rebook missed appointments into open slots.
A patient prep and reminder coordinator is a remote staff member who lifts show rates and keeps the scanner running on schedule.
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Prior Authorization Specialist
An MRI and imaging prior authorization specialist owns the auth workflow for advanced imaging across commercial payers, Medicare Advantage, and Medicaid. They submit through eviCore, RadMD, AIM Specialty Health, Carelon, HealthHelp, and direct payer portals, attach required clinical documentation and ICD-10 medical necessity, follow up on status, work denials, and file peer to peer appeals.
They know the auth rules for MRI brain, spine, joint, abdomen, pelvis, and breast, CT chest, abdomen, pelvis, angiography, and cardiac, PET, nuclear medicine, and the radiology benefits manager preferences of the major Medicare Advantage plans.
An imaging prior auth specialist is a remote staff member who keeps approval rates above 90 percent, prevents day of cancellation, and protects the practice from auth related denials.
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Referral & Order Intake Coordinator
An MRI and imaging referral and order intake coordinator runs the inbound flow of orders from referring offices, EDs, and direct patient self referrals. They normalize incoming orders from Epic, Athena, eClinicalWorks, NextGen, fax, and portal, verify the order matches medical necessity for the requested study, request clarification or additional clinical history when needed, and route the order to scheduling once it is auth ready.
They also maintain the referring provider directory, escalate frequently miscoded orders back to the ordering office, and protect radiologists from unnecessary chart digging at read time.
A referral and order intake coordinator is a dedicated remote team member who cleans every order before it hits the scanner schedule.
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Results & Report Distribution Coordinator
An MRI and imaging results and report distribution coordinator owns the closed loop between read and referring office. They monitor finished reads in the RIS, confirm critical findings reach the ordering provider per ACR communication standards, route final reports through fax, EHR direct, portal, or HL7 interface, and document delivery for compliance.
They also handle patient image CD requests, prior comparison study retrieval, and outside study uploads so radiologists have everything they need at the reading station.
A results and report distribution coordinator is a dedicated remote staff member who protects referring provider relationships and keeps report turnaround time inside SLA.
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Scheduling Coordinator
An MRI and imaging scheduling coordinator owns the multi modality, multi scanner calendar that defines outpatient imaging utilization. They book exams across MRI 1.5T and 3T, CT, ultrasound, mammography, DEXA, fluoroscopy, and X-ray, sequence contrast and non contrast studies appropriately, screen for MRI safety questions and implant histories in advance, and rebook same day cancellations before slots go empty.
They know the exam time required for routine brain MRI vs MRA with and without contrast, multi region MRI, CT angiography, breast MRI, prostate MRI, and arthrograms, and they protect the calendar so high RVU studies are not displaced by short, low margin exams.
An imaging scheduling coordinator is a remote team member who lifts scanner utilization without adding a single hour of tech capacity.
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Virtual Admin Assistant
An MRI and imaging virtual admin assistant handles the cross functional administrative work that keeps a radiology practice running. They manage the referring provider database, fax and portal traffic from ordering offices, transcription oversight, radiologist credentialing paperwork, vendor and equipment service coordination, and the daily reporting that leadership uses to track scanner utilization, no show rates, and read turnaround time.
They also coordinate medical records release of information requests, image CD burns and uploads, and patient billing inquiries that need a chart pull before the billing team can answer.
A virtual admin assistant is a dedicated remote staff member who keeps the back office of an imaging practice organized so the clinical team can focus on patients and reads.
What does a virtual assistant do for an MRI and imaging practice?
An MRI and imaging virtual assistant runs referral intake, multi modality scheduling, prior authorization, patient prep outreach, insurance verification, results and report distribution, and front desk phone coverage. They work inside Merge, eRAD, RamSoft PowerServer, Intelerad, Sectra, Visage, or Epic Radiant just like an in office team member, freeing techs and radiologists to focus on the scanner and the reading station.
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Can a virtual assistant handle radiology prior authorizations?
Yes. Our prior authorization specialists are trained on eviCore, RadMD, AIM Specialty Health, Carelon, HealthHelp, and direct payer portals across MRI, CT, PET, and nuclear medicine. They submit auths, attach clinical documentation, follow up with payers, manage denials, and file peer to peer appeals to keep approval rates above 90 percent.
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