Hospice

A hospice insurance verification specialist runs eligibility and benefits 48-72 hours before every visit, confirms copays, deductibles, coinsurance, and visit-specific coverage with commercial, Medicare, Medicare Advantage, and Medicaid payers, and documents the breakdown in the EHR so the front desk can collect at check-in. They proactively work the no-coverage list and prevent eligibility-driven denials.

A hospice virtual medical receptionist answers your inbound lines, returns voicemails, books and reschedules appointments, manages the cancellation waitlist, and routes portal messages. They keep hold times under a minute, recover same-day cancellations, and deliver the front-desk experience patients expect from a top hospice practice.

A hospice medical scribe joins each encounter in real time over secure audio or video and documents the visit directly in your EHR - HPI, exam, assessment and plan, orders, and follow-up - so the chart is closed before the patient leaves the room. Trained in hospice terminology, common diagnoses, and the documentation standards that drive your reimbursement.

A hospice prior authorization specialist owns the full prior auth lifecycle - submitting auths through CoverMyMeds, payer portals, and fax, attaching clinical documentation, calling for status, working denials, and filing peer-to-peer appeals. Trained on the imaging, procedures, medications, and DME categories that hospice practices most often need authorized.

A hospice virtual medical assistant is a dedicated, full-time remote staff member trained on the EHRs, payer rules, and patient workflows that hospice practices rely on every day. They handle scheduling, intake, chart prep, message triage, refill routing, and patient follow-up so providers stay focused on direct patient care.