What a concierge medicine / direct primary care patient outreach coordinator does
A concierge and DPC patient outreach coordinator runs proactive recall and reactivation across the membership base - members overdue for an annual exam or wellness visit, lapsed memberships, dormant members, and referral and community-growth campaigns that fill open panel slots. They segment members by tenure and engagement, run multi-touch outreach by text, call, and email, document every attempt, and report conversion to the physician.
A concierge patient outreach coordinator is a remote staff member who keeps the panel full, lifts renewal rates, and turns satisfied members into a steady source of referrals.
Why Concierge Medicine / Direct Primary Care practices choose Staffing For Doctors
- Dedicated, full-time patient outreach coordinator, not a shared pool
- Concierge Medicine / Direct Primary Care-specific training on the EHRs and payers you use
- HIPAA compliant with signed BAA and secure devices
- Onboarded in 48 hours, with a dedicated Customer Success Manager
- Starts at $14/hour, no setup fees, no benefits overhead
Other concierge medicine / direct primary care roles we staff
Build a complete remote team for your concierge medicine / direct primary care practice.
Care Coordinator
A concierge and DPC care coordinator runs panel management for a membership practice - tracking which members are due for visits, screenings, labs, and chronic-care follow-up, and reaching out proactively so nothing falls through the cracks. They coordinate outside referrals, imaging, and specialist results, keep the chronic-disease cohort on schedule, and make sure the high-touch promise of concierge care is delivered to every member, not just the ones who call.
Learn moreMedical Receptionist / Front Desk
A concierge and DPC virtual front desk answers member calls and messages, books and reschedules appointments, protects same-day and next-day access slots, and greets members with the warm, white-glove tone a membership practice depends on. They monitor the booking platform and secure messaging (Spruce, portal), confirm upcoming visits, and keep hold times near zero so members feel the premium experience they pay for.
Learn moreMembership Enrollment & Renewal Coordinator
A concierge and DPC membership enrollment and renewal coordinator owns the recurring-revenue engine of a cash-pay practice - enrolling new members, processing monthly and annual membership billing, tracking renewals, and resolving declined cards before a membership lapses. They explain membership tiers and pricing to prospects, complete enrollment during or after the discovery visit, and reconcile the cash-pay ledger so revenue stays clean.
Learn moreVirtual Medical Assistant
A concierge and direct primary care virtual medical assistant runs the day-to-day administrative workload of a membership practice - protecting same-day and next-day access, prepping visits, coordinating labs and specialist referrals, managing refills, and handling the high-touch member communication that defines the concierge experience. They work inside Hint, Elation, AthenaHealth, Spruce, or your EHR exactly like an in-house coordinator.
Learn moreWhat $14/hr really buys
What $14/hr includes by default
Other vendors quote a lower hourly rate, then bill these as add-ons. At Staffing For Doctors, the four things that actually drive clinical accuracy and accountability are bundled into the same $14/hr.
US-based account management
Every account has a US-based Customer Success Manager who owns escalations, weekly check-ins, and QA review — not a shared offshore inbox.
Specialty-matched pods
Your VA is trained inside a pod built around your specialty's EHR, payer mix, and workflows across 55+ specialties — not a generalist pulled from a healthcare queue.
Weekly QA scoring with client dashboard
Every placement is scored weekly against an accuracy and turnaround rubric, and you see those scores live in your dashboard — not a monthly summary email.
HIPAA infrastructure included
BAA, audited devices, AES-256 encryption, MFA, role-based access, and audit logs are part of every engagement at no extra charge — not a compliance package billed on top.
Frequently asked questions
About hiring a concierge medicine / direct primary care patient outreach coordinator from Staffing For Doctors.