Position
Virtual Care Coordinator
Closing care gaps and capturing CCM, TCM, AWV revenue.
A virtual care coordinator manages the work between visits — closing HEDIS care gaps, following up on abnormal labs, tracking referrals to closure, coordinating hospital discharges through Transitional Care Management (TCM), and outreaching for preventive screenings. They turn between-visit work into measurable revenue and quality scores.
What is a virtual care coordinator?
A virtual care coordinator manages the work between visits — closing HEDIS care gaps, following up on abnormal labs, tracking referrals to closure, coordinating hospital discharges through Transitional Care Management (TCM), and outreaching for preventive screenings. They turn between-visit work into measurable revenue and quality scores.
What a care coordinator does day-to-day
Our care coordinators work inside the EHR registry, pull lists of patients overdue for HEDIS measures or Medicare Annual Wellness Visits, call patients personally, schedule them in, and document all touchpoints for billing of CCM, TCM, and AWV codes that practices routinely leave on the table. For value-based care contracts, they own the gap-closure workflow and the documentation that proves it.
Daily responsibilities of a care coordinator
- HEDIS gap-list outreach and recall scheduling
- Abnormal lab and imaging follow-up
- Transitional Care Management (TCM) post-discharge calls
- Referral closed-loop tracking
- Care plan documentation for CCM and TCM billing
Tools & EHRs supported
Practices that hire virtual care coordinators through Staffing For Doctors
Each practice gets a virtual care coordinator trained on the EHR, payers, and workflows specific to that specialty.
Frequently asked questions
About hiring a virtual care coordinator from Staffing For Doctors.